The objective of the current study was to examine the perception of visitors regarding services offered by hotels in NCR area. 200 regular hotel visitors in Delhi NCR were approached and their respective perception regarding services was assessed by servqual scale using stratified convenient sampling method. Statistical tools like factor analysis, t-test and one way ANOVA were used to analyze data with the help of SPSS. Affluent male consumers with a higher level of income were found to be lesser satisfied with services offered by hotels. In a nutshell, it can be said that demographic variables like age, gender, income, education, and occupation brings significant variation in perception of hotel visitors for all the dimensions of service quality namely tangibility, assurance, empathy, responsiveness and reliability. It is apparent that visitors are not very much satisfied with the services offered by the hotels. So visitors may be left with great grievances with the quality of services offered and may be prompted not to visit that particular area. So it is advised to marketers to look into the matter and do a close introspection of services offered by them in order to improve service quality and provide a greater degree of customer satisfaction.